Shipping policy
Orders are shipped within a maximum of 24 business hours (Monday to Friday). This period corresponds to the time needed to prepare your order in our warehouses before it is handed over to the selected carrier. You will receive an email once your order has been shipped containing a link to track your delivery.
Delivery times depend on the shipping method chosen (orders placed after 1 p.m. will be shipped the following day). Items from the Clothing collection are ready to ship within 24 hours. Personalized items are made to order and require 6 weeks of production time. If your order includes several items, it will be shipped in a single package once all items are ready.
Duties and taxes are calculated based on the items ordered, the shipping destination, and the value of the purchase.
If duties and taxes apply at checkout, they will appear as a separate line. If they are already included in the product price, this will be clearly indicated at checkout.
Please note that during the brand’s anniversary period (in April), delivery times may be slightly extended.
France
Standard home delivery: €8
Free delivery for orders over €250
For Colissimo delivery, the estimated delivery time is 48 hours from the shipping date.
European Union
Standard home delivery: €15
Free delivery for orders over €450
Switzerland
Standard home delivery: 9 CHF
Free standard delivery for orders over 420 CHF
Express home delivery: 19 CHF
United Kingdom
Standard home delivery: £9
Express home delivery: £17
Free standard delivery for orders over £350
United States
Express home delivery: $35
Free delivery for orders over $450
Rest of the World
Free delivery for orders over €600, 79000 ¥ for Japan, 4650 ¥ for China.
Returns and Refunds
For details regarding our returns and refunds policy, please refer to our returns and refunds page
Bags
Accessories
Clothing
Home
Cabas tote bags
Toiletry bags
Maxi Tote bag
Cushion
Bandanas
Pouches
Maxi bucket bag
Dog Collection