Refund policy

Preparation

Items from the READY-TO-WEAR collection are ready for shipment within 72 hours. PERSONALIZED items are made to order and require 4 weeks' lead time. If your order includes several items, it will be prepared in a single parcel when all items are ready.

Shipping

Your order will be delivered by Colissimo (delivery in mainland France within 48 hours). For fastest delivery, we recommend that you enter the details of an address where you are present during the day, or make sure that someone can collect your parcel for you.

Delivery by courier

For residents of Paris intramuros only, we also offer delivery by courier within 24 hours. This delivery method is only available for items from the PRÊT-À-PORTER collection.

Free delivery in France and Worldwide

Free Colissimo delivery in France for orders over €200. UPS or DHL delivery is offered for the rest of the world for orders over 600€. Outside the European Union, customs or import taxes may be added to the price and are payable by the customer.

Returns are possible within 14 days of receipt of the parcel, except for personalized items: Given the unique and personalized nature of the particular order and items with first names and monograms, these items cannot be returned or exchanged.

Return procedure

- Notify us by email (bonjour@callitbyyourname.fr) of your wish to return the product.
- Products must be returned in their original condition, new, unworn and with all labels, accompanied by their original delivery note or a copy of it.
- Returns are made by Colissimo Suivi only, with insurance up to the value of the product, at the customer's expense.
- The return address is ACOLYT BORDEAUX, 22 rue Antoine de Saint-Exupéry, Multi I, Parc d'activités des Lacs, 33290 Blanquefort.
Please note that we are not responsible for the loss of parcels by La Poste.
- Once the parcel has been received, we will proceed with the reimbursement of the order (1 week delay).